Building Capacities for Learning Organizations
FOR THE PUBLIC SECTOR OF THE REPUBLIC OF BOTSWANA
About the Facilitator
Ms Sheila Damodaran brings with her a
wealth of experience from her 16 years
in the international field.  She has (July
2008) been awarded the status of
Consultant Member in the world
renowned
Society for Organization
Learning (SoL) headed by Dr Peter
Senge.

For those who have been to her
workshops, find the insights she offers
simple yet have profound ways to shift
the ways we think and interact with
each other and in the process regain a
new found direction in channelling our
efforts within our organizations.

The work that she has been developing
with the public sector organizations
includes a piece of core theory of work
that she has been developing for the
past eleven years or so.  This theory is
otherwise intimately known as ‘
the
onion’ and it suggests that systemic
archetypes
(i.e. a set of tools offered
by the discipline of Systems Thinking
used to appreciate complexity) unfold
and reinforce in a particular sequence /
pattern.

This theory underscores the work she
undertakes in doing the key success
loops in all her
works including the
Ministries
in Botswana.  This
framework has enabled us to unravel
and appreciate the viciousness of some
our
most resistant problems.  This is
her personal theory borne out of years
of presenting, using and researching
this work.   She is planning to publish
this theory in the coming years.

    This programme has been underway since 2005 (intermittently) and grown intensely since 2008.  It
    was designed to assist leadership and management staff of the public sector in the country in the
    understanding and use of the disciplines and tools of Learning Organization to create systemic
    transformations within organizations.

    The intended results of the project are:

    a.     Staff become skilled at the use of the work to develop individual and collective capabilities:
    (to achieve the latter it helps if one attends the programme as intact groups) to:
  • Understand complex, inter-dependent challenges / problems / issues;
  • Engage in reflective, generative conversations;
  • Nurture personal as well as shared aspirations and
  • Develop systemic high-leverage interventions to persistant issues of the day.

    These skills are initially developed with the guide of the facilitator.

    b.        Staff become skilled to apply the learning to sharpen and ensure a more integrated
    approach to leading national and organizational planning processes and therefore a higher
    likelihood that efforts undertaken during the course of NDPs are implemented not only to their
    completion but also produce or exceed the desired results.  Most importantly, all of the above
    are achieved at much lower costs to the country.

    The entire project is expected to run from April 2009 to March 2012.


    Anticipated Learning
    This program is a national leadership and (national) strategy development programme.  It is NOT a
    performance management or monitoring tool or even strategy management process (so it is not the
    likes of Balanced Scorecard or project management or work improvement teams or goal or outcome
    or results-based management).  It is certainly not for re-engineering work processes (so it is not
    business process reengineering) or perspectives (so it is not a tool for coaching or mentoring) and
    certainly not for use within specific organizations at the exclusion of others.  Using this work to shift
    / change a person's thinking (mindset change) is perhaps one of the biggest abuses of this work.

    It is intended to see, understand and deal with stubborn or resistant issues and by appreciating what
    is casusing thesee realities (notice I did not say perspectives) learn to turn situations around as a
    whole or as we say systemically.  To do so, requires one to see "the forest and the trees".  It is an
    area few management concepts have dared to venture into.  Its best use is for handling issues that
    have resisted change at national levels.

    To do so it dwelves deeply into the domains of clarifying personal and shared perspectives as well as  
    aspirations, generating collaborative inquiry both as a team and as a country, and through all of the
    above appreciating systemic perspectives of issues at all levels of the nation.  These are key as
    competencies required for sustained profound change as a nation.  Not the individual.  This program
    is based on Dr Peter Senge's book called the The Fifth Discipline.

    How the learnings work
    Through the interplay of both personal and interpersonal works, participants will recognize and learn
    that leadership concerns the capacity of a human community to shape its destiny and to bring forth
    realities aligned with people's deepest aspirations.  From senior executives to those with no formal
    authority, leaders at every organizational and societal levels will gain deeper insights into leadership
    as a collective phenomenon.

    Teams are encouraged to participate and explore together what it takes to create an environment in
    which leadership is a shared responsibility, naturally embedded in the fabric of an organization or
    community.

    When these skills are absent, issues and our plans tend to stay resistant to change  and beome
    increasingly vicious and eventually resists or fights back any attempts by "our best" of strategies
    to influence them.  This is despite turntable management - managing the table in turns (elections and
    postings or transfers)!

    These issues now become a very costly affair for a country returning as recurrent issues and with
    increasingly systemic consequences. These happen to the best of us, despite the best use of our
    intelligence or our "best brains and hands" to implement the strategies.

    So what makes an issue resistant to change defying all of best intentions to correct it?
    In this work we acknowledge there is yet another kind of intelligence required for leading: seeing and
    understanding systemic interrelatedness that influences the ways we interact with each other and
    therefore create the thoughts that we carry within ourselves.  These in turn trigger our behaviours
    and actions which entrench our deepest:
  • Attitudes,
  • Beliefs,
  • Aspirations and our
  • Actions.

    These take years to fully play out their effects and it is easy that such interrelations escape our
    attention.

    The more we are detracted from seeing these effects, the more they take on a cause-effect
    relationship that becomes cyclical in nature or what are called "circles of causality".

    Once these are entrenched, the knock-on effects are:

  • Rising cases of diseases that affect humans and livestock (and other species)
  • Declining levels of productive outputs (agriculture, infrastructure, economy, human resources)
  • Spiralling costs and debts (the dearth of every cycle of economic recession) that has stayed
    unfrazed by attempts to globalize one's conglomerate;
  • Declining work attitudes (which we then work hard to shore up with coaching / mentoring
    programmes), improper strategy planning and their implementation and worsening project work
    results.
  • These we in turn attempt to 'prop up' with  performance management systems and
    accompanying "carrot and stick" HRD/HRM measures;
  • Meanwhile we lose all patience to look for causes beyond our immediate spheres of influences
    saying if they don't beat to it, others will.  And so,
  • Individuals either work very hard to safeguard one's turfs and/ or clamber (defy laws (e.g.
    corruption, thefts, murders, addictions) on top of each other to widen one's power bases and
    to create destinies and conglomorates that matter to overwhelming exclusion of oneself to the
    exclusion of the larger good and chalk up escalating organizational costs and national inflation
    figures in the process.
  • Life begins to feel like just one big vicious cycle that never ends and making ends meet difficult!

    Yet we keep losing sight of these systemic interrelations or as it is said in Systems Thinking "systemic
    awareness or intelligence" and continues to fail in our best efforts.

    After attending the course, you will have an understanding of the core competencies required to build
    organizations that learn to see and act for sustaining profound change and you will have the
    experience of participating in a learning community that uncovers these "systemic intelligences".  You
    will have an enhanced ability to think systemically, communicate effectively and lead honorably.

    As such this course is designed as an intensive and comprehensive hands-on introduction to the
    concepts, methods and tools for building learning organizations.


    Intended Audience
    It is designed for leaders and their team members interested in working together to apply
    organizational learning tools and methods to practical issues in the context of their organization.  It
    assumes members have a good depth of tacit insights of organizatonal issues (participants should
    have at least ten years managerial experience).

    We do encourage participants attend in intact teams.  Participants do find themselves becoming
    genuinely interested in attending, open to a different experience, and be in positions to support
    further works as a result of the project in their organizations.

    A fair amount of interest has been generated to bring this work to the following:

  • Ministers & Assistant Ministers
  • Members of Parliament
  • Council Chairpersons
  • Tribal Chiefs
  • Permanent Secretaries, Deputy Permanent Secretaries  (prior 2008),
  • Council Secretaries, City and Town Clerks
  • District Commissioners
  • Land Board Secretaries
  • Directors (prior 2010)
  • Overseas Embassy staff
  • Performance Improve Coordinators (PICs) and PIClets
  • Planning staff
  • District Level staff across the country up to the level of sub-sectors,
  • Section Heads

    [The ones in bold letters have begun undertaking this effort to-date.  The rest have not.]


    Part A:  Workshops on Understanding Tools of Learning Organizations

    Detailed Course Description
    This is not a typical management training course. This program emphasizes that knowledge is really
    the capacity for action and that learning to see what is not obvious is the development of that
    capacity.  Although it will introduce you to new tools and methods, it is not primarily focused on the
    tools and methods.  It is based on a simple premise:  that there is no better way to learn about
    learning organizations and how they can be brought about than to learn to create such an
    organization.  We endeavor to do so, in so far as that is possible over 4 modules spanning up to
    twelve days (3 days per module) and the sunsequent follow-up discussion sessions (see Part B
    below).  The programme could take a Ministry up to two years to complete the sessions.

    The course invites you to think of your own aspirations, both in and out of the workplace.  It focuses
    on the principles, concepts, methods and tools of organizational learning, and how to apply them in
    both organizational and personal contexts.  This requires individuals with some first-hand knowledge
    in the "learning disciplines" of a learning organization.

    There are four modules of this programme (see Annex B).  One generally realizes the significance of
    the commitment of the remaining nine days on attending the first module.  A short write-up of the
    four modules is included here.  In brief the four modules are:

  • Module I (3-days): Understanding the framework of Learning Organizations (intoducing
    the five disciplines)
  • Module II (3-days): Deepening Systems Thinking (learning to think systemically)
  • Module III (3-days): Creating Productive Conversations (from avoiding conflicts to learning
    to be skilled at having conversations to help us see the whole)
  • Module IV (3-days): Designing System-Wide Interventions (from a shared vision to building
    realities)


    Part B: Strategy Development Project Work - Developing Key Success Loops
    Facilitated by Ms Sheila Damodaran

    These sessions are special in-house settings for nurturing thinking and relationships among
    executive leaders for today’s changing economic and social landscapes and learning to understand
    what are causing those changes. Through a series of strategic dialogues on issues of most concern
    to participants, our intent is to tap the wisdom that resides, often below the surface, in our collective
    experience.

    The format is designed to build capacity for conducting conversations that matter with potentially
    large numbers of people while applying organizational learning tools that foster reflection, systems
    thinking and strategic conversation.  These sessions can number up to 20 half-day sittings starting
    from in-house discussions and extending the sessions to include inter-Ministerial and inter-
    organizational discusssion sessions.

    Offered for leaders / executives who have completed the “Leaders for Learning“ workshops, this is a
    unique opportunity to reflect, refocus, and recharge, preciously rare activities in today's frenetIc
    organizational world.

    The results of this work would be used towards the strategic planning and implementation of national
    development plans and works within the public sector.

    Click here for details on planning to attend these workshop sessions.


    For more information on this programme, contact Office of the President,
    +267-7138-3023, Botswana